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around the internet. You know, words like 'CRM' (Customer Relationship Management) that we're supposed to spend thousands of dollars on to learn how to develop wonderful customer loyalty...deepen trust...to get repeat business.
And yes...it is true. All of those things are important. But it is so easy to get caught up in the details that we often lose sight of the
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Latest "siebel acquisition" News:
Siebel Suite Gets Major Overhaul (E-Commerce Times)
For the second time since its acquisition of Siebel, Oracle is rolling out a major upgrade of the iconic on-premise suite. Version 8.1.1 has rehabbed many of its features -- as well as lavished a great deal of attention on the loyalty functions. The company is also introducing Oracle CRM Gadgets for Sales -- five mini-applications that provide enterprise data and service leveraging Web 2.0 ...
Wed, 12 Nov 2008 13:14:07 GMT
UPS' Customer Acquisition Scramble (E-Commerce Times)
Minutes after DHL announced Monday it was ceding the U.S. express mail market, UPS' sales force -- more than 3,000 strong -- swung into action. 1-800-PICK-UPS -- the call center for Sandy Springs, Ga.-based UPS, the largest U.S. air and ground carrier -- lit up. And the "Welcome Center for DHL customers" on UPS' Web site started popping.
Sun, 16 Nov 2008 13:13:37 GMT
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